Service agreement & payment terms

Who provides the service

The service is supplied by Kateryna Kravtsova, operating Wardrobe Transformation by KITSUNYA. Contact: kateryna@kitsunya.ca.

Free assessment

The free 30-minute assessment booked through https://calendly.com/kateryna-kitsunya/30min is a no-obligation conversation. It is not a booking or payment for a paid service.

Your agreed quote

Every paid service is based on a written quote that states the scope, the format (in-home or online), the agreed date, time and location, the total price, and the tax included in that total.

All amounts are in Canadian dollars (CAD). Quoted totals include applicable tax; for in-home work in Ontario this is 13% HST. Tax for online consultations is confirmed based on your location.

A payment alone does not confirm a date that is not written in your quote.

In-home payments

A 25% advance reserves your date and is credited in full toward your total.

The remaining 75% is due on completion. It is never charged automatically; you pay it yourself once the service is marked complete.

Online consultations

Online consultations are prepaid in full and carry the same cancellation and rescheduling rights below.

Cancelling or rescheduling

48 hours or more before your appointment: you may cancel for a full refund of your advance, or reschedule once free of charge.

Within 48 hours, or if an appointment is missed: you may reschedule once, with your advance carried forward. There is no automatic forfeiture and no extra penalty.

If we cancel, you choose either a full refund or a new date.

Partial work and extra work

If only part of the agreed scope is completed, any adjustment or refund is agreed with you in writing.

Extra work happens only with your prior written agreement. There are no surprise fees.

Your statutory rights

Nothing in these terms limits your rights under applicable consumer protection law, including any statutory cancellation or refund rights. Where the law gives you more, the law applies.

Payments

Online payments are processed securely by Stripe through hosted checkout. We never see or store your card details.